You will have a passion for food, specialty coffee and exceptional customer service. You will be at the forefront of helping us deliver a warm and friendly customer experience, as we strive to be one of Europe’s leading bakeries. You must be people centric as you will lead our FOH team, and play a pivotal role in building a strong Scéal Bakery community. A keen eye for detail will be evident in everything you do. To be successful in this role you will flourish in a dynamic work environment.
Roles & Responsibilites
• Daily management of operations primarily in the cafe, but also in the bakery as needed
• Liaise with the production team to ensure clear and timely communication
• Organise rotas and team management of FOH and Baristas each week
• Team training and development on an ongoing basis
• Recruitment and onboarding of all new FOH team members
• Support on recruitment of baristas and hybrid roles
• Deal with customer queries in a well informed and friendly manner
• Repairs and maintenance of equipment in cafe
• Inventory management & Procurement
• Management reporting - revenue reports, team budgeting, etc.
• Analyse customer demand and trends, and communicate this to the senior production team
• Ensure the cafe and bakery are presented to brand and company standards at all times
• Ensure compliance with HACCP regulations
• Follow safety procedures when handling heavy items
Applicant Requirements
• Hospitality focused professional
• Strong interpersonal and communication skills
• Excellent customer communication skills; in person, via phone and email
• To be a positive ambassador for our brand and values
• Experience of managing and motivating a team
• Able to effectively recruit, onboard and train team members
• Sound planning and rostering skills
• Highly organised and able to multitask
• A strong understanding of HACCP regulations
• Ability to meet targets and work with financial budgets
• Sound computer skills with very organised filing systems.
Perks & Benefits
• Discounts on bread and pastries
• Staff coffees
• Opportunities for career progression, with regular reviews
• Healthy and wholesome staff meals
• Opportunity for creativity and freedom of expression
• To be part of an exciting, growing venture
• Bright, natural light-filled work environment on the beautiful Wicklow coast
We look forward to hearing from you soon.